Privacy Policy

1. Introduction

Lucy Lingua ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy complies with GDPR (EU), CCPA (California), UK Data Protection Act 2018, and other applicable data protection regulations.

2. Information We Collect

Personal Information: Name, email address, password, profile information, payment details, and learning progress data.

Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs (via cookies and similar technologies).

Payment Information: Processed securely through Stripe. We do not store full credit card details on our servers.

3. How We Use Your Information

• Provide and improve our language learning services
• Process payments and send transactional emails
• Send marketing communications (with your consent)
• Personalize your learning experience
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with:

• Service Providers: Stripe (payments), email services, analytics providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Your Rights (GDPR, CCPA, UK Data Protection)

EU/UK Residents (GDPR):

• Right to access your personal data
• Right to rectification (correct inaccurate data)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your supervisory authority

California Residents (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information collected
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, please contact us at [email protected] with "Data Subject Request" in the subject line.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You can request deletion at any time, subject to legal requirements. Learning progress data is retained for 7 years for compliance purposes.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

Types of Cookies: Essential (required for functionality), Analytical (usage statistics), Marketing (personalized ads).

8. Data Security

We implement industry-standard security measures including SSL encryption, secure password storage, and regular security audits. However, no method is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the EU/UK. We ensure adequate safeguards through Standard Contractual Clauses or other approved mechanisms.

10. Children's Privacy

Lucy Lingua is not intended for users under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Contact Us

For privacy inquiries or to exercise your rights:

Email: [email protected]

Mailing Address: Lucy Lingua, London, UK

Data Protection Officer: [email protected]

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.